Roborock has been named the recipient of Canstar’s 2026 Most Satisfied Customer Award for robot vacuums, with Australian respondents rating the brand highest overall compared with other robot vacuums on the market.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. Participants rated their satisfaction across Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock was ranked first and was the only brand to achieve five stars in every category, the company said.
Customer-led development
Danni Li, Roborock’s marketing lead, said the company was honoured by the award. Li said Roborock measures success by how much it can reduce the complexity of daily chores and give customers more time for what they love to do.
She said consumer centricity is a core value at the company and that its R&D team uses real customer feedback to shape future products, including what users like, dislike, what slows them down at home and what they wish the products offered. Li described the Canstar award as particularly meaningful because it was decided by people who actually use robot vacuums.
New mopping systems
Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both models use SpiraFlow 2.0, an upgrade of the company’s original roller-mop system. Roborock says the system tackles sticky messes and spills with 16 pressurised clean-water outlets that distribute water across the roller, a faster roller rotation of 240RPM, 2.5 times downward mopping pressure and a new pressurised 100ºC fresh-water roller-washing function. The company claims the washing process provides a deep, hygienic clean with a 99% bacterial removal rate.
The flagship Saros 20 Flow has an 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which Roborock says can climb double-layer thresholds up to 8.8cm. Its AI RGB recognition is designed to identify different floor surfaces and types of mess and adjust cleaning accordingly. The model also features the DuoDivide Main Brush and Dual Lifting Side Brushes, which Roborock claims achieve a 0% hair-tangling rate, plus a new RockDock with 100ºC pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock describes as one of the slimmest roller-mop robot vacuums on the market. It has 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system. For homes with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate. Its AI RGB recognition identifies floor types and spills and automatically adjusts waterflow. The model recognises carpeted rooms, lifts the roller mop by up to 15mm and uses an Automatic Roller Shield. Roborock says the shield helps keep carpets dry.
The Canstar result is based on survey responses, while the performance figures for the new models are specifications and claims stated by Roborock.